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Questions about a Mack Truck?  Just ask a Pro.


The best resource to answer your questions is the professionally trained folks at your local Mack Trucks dealership. Click here to find a dealer near you.  Or, try our Mack Trucks Dealer Locator App for your Android or iPhone.

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Browse our FAQs.

 

Over time, we've learned the most commonly asked questions regarding Mack Trucks.  Below is our list of frequently asked questions (FAQs) along with responses.

 

Mack Trucks Frequently Asked Questions

1.0  Mack Product Information

1.1  Where can I find parts for my truck?
1.2  Can I purchase parts online?
1.3  I need a spec or build sheet on a truck.  How do I find a build sheet?
1.4  I would like to purchase a new or used Mack truck.  What is the process?
1.5  I need financing for a Mack truck or have questions about my current truck loan. Who do I contact?
1.6  Where can I find a owner's manual for my Mack truck?
1.7  I have questions regarding the warranty coverage on my Mack truck.
1.8  I have technical support questions and need help. Where can I get some help?
1.9  Does Mack give tours at its manufacturing facilities?
1.10  I am a Mack supplier. Where can I access the supplier portal?



1.1  Q:  Where can I find parts for my truck?

A:  All parts for Mack Trucks are sold through our Dealer Network.  Dealer Locator links are available throughout the site or you can click here to find a dealer.

 
 
1.2  Q:  Can I purchase parts online?
 A:  Yes, you can purchase parts 24/7 through the SELECT Part Store.  To gain access, you must first register with a participating dealer in your area.
 
 
1.3  Q:  I need a spec or build sheet on a truck.  How do I find a build sheet?
A:  To obtain a specification or build sheet on a Mack truck you must contact a dealer.  Speak with the Part Department and give them the VIN of the truck that you are inquiring about.  They will be able to get the information for you.
 
 
1.4  Q:  I would like to purchase a new or used Mack truck.  What is the process?
A:  We sell all of our new and used trucks through the Mack Dealer Network.  Dealer Locator links are available throughout the site or you can click here to find a dealer.  You can also visit our Used Trucks Section to search our dealer used truck inventory across the US and also learn more about our Mack Premium Certified Used Truck program.
 
 
1.5  Q:  I need financing for a Mack truck or have questions about my current truck loan.  Who do I contact?
A:  We offer loans, leases, full service leases, and rentals.  Working with your local dealership to find the best option for you, or contact
Financial Services at 866-281-8585, est. 3905.
 
 
1.6  Q:  Where can I find a owner's manual for my truck?
A:  Go to www.macktrucksemedia.com and search for Operator Manual.  Print copies must be purchased, but most digital PDF versions can be downloaded for free.
 
 
1.7 Q:  I have questions regarding the warranty coverage on my Mack truck.

A:  Each Mack Trucks dealership has a warranty processor who works with the Warranty Dept. at Mack. They can answer your questions concerning the warranty coverage on a truck.

 
 
1.8  Q:  I have technical support questions and need help.  Where can I get some help?
A:  For technical support you should contact your local Mack Trucks Dealer.  There you'll find knowledgeable and trained resources who can help.  We can't offer technical support over the phone from our corporate offices.  Look in the Parts & Services section of our Mack Trucks website.  You can also get repair & service information at www.macktrucksemedia.com.

 
 
1.9  Q:  Does Mack give tours at its manufacturing facilities?
A:  Contact the Mack Trucks factory for more information. 610-351-8800
 
 
1.10  Q:  I am a Mack supplier. Where can I access the supplier portal?
A:  Access the Mack Trucks / Volvo Group supplier portal by clicking here.
 

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Questions about our company?  Find a key contact below.


Customer Satisfaction A. Is your vehicle older than 5 years/500K Miles?
Go Here > Dealer Locator

B. Is your vehicle less than 5 years old/less than 500K Miles?
Use our contact us form or call: +1 (866) 298-6586
OneCall CompleteCare 
Phone: +1 (800) 866-1177
Media Relations
Email: christopher.heffner@macktrucks.com
Career Opportunities Mack Trucks / Volvo Group Global Careers
Suppliers Mack Trucks / Volvo Group Supplier Portal


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