2010
Mountain West Truck Center Team Wins Inaugural Mack North American VISTA Competition
LEHIGH VALLEY, PA (May 1, 2009) – Mack Trucks, Inc. recently selected the winners of its inaugural competition to find its top dealer service technicians, a seven-month event which challenged contestants’ in-depth and hands-on knowledge of Mack’s products and service procedures.
Kara Holladay, Chris Shea and Wayne Thorne of Mountain West Truck Center, Salt Lake City, Utah were crowned as Mack’s champion service technicians on April 16 in the first Mack North American VISTA Competition.
VISTA is designed to reward Mack dealer service personnel who demonstrate excellence in technical skill and proficiency. Mack dealerships are encouraged to field as many three-person teams as they wish, with each team usually consisting of parts and service personnel. A total of 94 three-person teams competed in the competition, representing 62 Mack dealerships.
The competition consists of three rounds of online testing, which narrows the field down to the top team for each of Mack’s five sales regions. Each online test consists of 20 multiple choice and one “creative answer” question. The tests are “open book” and all answers can be found using current parts and service information, emphasizing the need for technicians to stay up-to-date.
The three top-scoring teams of the regional winners qualified for the championship fourth round, which was held at the North American Institute in Greensboro, NC. The other teams in the championship rounds were from Mack Ste-Foy, Quebec City, QC, and Nextran Truck Center – Orlando, Orlando, FL.
The winning Mountain West Truck Center team, nicknamed “Titan Power,” was selected after a final round that included hands-on challenges, including troubleshooting mechanical or electrical issues planted on two Mack trucks and a Mack MP8 engine. The problems had to be identified and repaired within a set period of time for the competitors to get full marks.
Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks. All Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation’s roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and one of the world's leading producers of heavy-diesel engines (9-16 liter). The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells their products in more than 180 markets. Volvo Group sales for 2008 amounted to over $46 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on Nasdaq OMX Nordic Exchange and are traded OTC in the U.S.
