Mack Opens 159,000-Square-Foot Customer Center to Showcase Product, Brand and History
Over 1,000 guests attend the company’s 2010 World Sales Conference
ALLENTOWN, PA, (October 26, 2010) – Mack Trucks, Inc. officially opened the doors to a new Mack Customer Center during the company’s World Sales Conference here October 26-28.
The Mack Customer Center is a 159,000-square-foot facility on 65 acres designed to provide the ultimate Mack experience for truck dealers and customers. It is located just 20 minutes from Mack’s production facility in Macungie, Pa.
“The Mack Customer Center is an important new tool for the company,” said Mike Reardon, Mack vice president, marketing. “It gives us a powerful way to immerse customers from North America and around the world in the products, history and culture of the Mack brand.”
Created inside the company’s former engineering development and test center, the Mack Customer Center includes a product showroom, an 18,000-square-foot modification center and a two-lane, .73 mile oval track, allowing customers to put their vehicles to the test. The track has multiple grades, on- and off-road durability courses and a skid pad.
Inside, customers can relax, meet and work in a comfortable reception area or at the “Bulldog Café.” The new facility also houses the Mack Museum and Heritage Center, which will open to the public beginning November 1, 2010.
“The Allentown-Lehigh Valley region is where we continue to bring customers for the true Mack brand experience,” Reardon said. “They can visit our Macungie Assembly Operations, where all Mack trucks are now built, and see the quality, care and pride that goes into every truck we build. With the new Mack Customer Center now just minutes away, customers can also test drive trucks, and be immersed in the history and culture of the Mack brand – see where we’ve been, but also where we’re going in terms of new models and emerging technologies and trends.”
The 2010 Mack World Sales Conference is bringing more than 1,000 dealer sales personnel, customers and press to the opening of the new Customer Center. During the conference, attendees will also hear from Mack officials about the competitive position of the company.
“This conference comes at a time when we’re seeing positive signs in the market,” Reardon said. “Customer response to our new EPA2010 trucks – the cleanest in the world – continues to be very positive, particularly when it comes to fuel efficiency and performance. We recently put an additional 125 people to work in our Macungie plant to support an increase in orders. This event gives us the chance to make sure we’re fully prepared to ramp up across the organization. It’s a very exciting time to be part of Mack.”
The conference includes workshops and product demonstrations. Mack ClearTech™, the industry-leading emissions technology for meeting the EPA 2010 regulations, the new Mack mDRIVE™ automated manual transmission, recent enhancements to Mack’s vocational and highway trucks, and innovative customer support systems and products are all on the agenda.
It’s an important event for us and for the Lehigh Valley,” said Reardon. “Our investment in the new Mack Customer Center and our decision to have our World Sales Conference here are indicative of how important Allentown and the Lehigh Valley will continue to be for Mack, our dealers, and our customers.”
CAPTION: Mack Trucks, Inc. officially opened the doors to a new Mack Customer Center in Allentown, Pennsylvania during the company’s World Sales Conference October 26-28.
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Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks and MACK® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation’s roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and is one of the world's leading producers of heavy-diesel engines (9-16 liter). The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 96,000 people, has production facilities in 19 countries and sells their products in more than 180 markets. Volvo Group sales for 2009 amounted to approximately $29 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on Nasdaq OMX Nordic Exchange and are traded OTC in the U.S.