News/Events News Releases


Mack Trucks, Inc. Now Offering MVASIST™ At No Charge to Customers Purchasing New Trucks

MVASIST demo to occur at Technology & Maintenance Council annual meeting

GREENSBORO, NC (February 15, 2012)  – MVASIST™, the game-changing fleet service management platform from Mack Trucks, Inc., will now be offered at no charge to customers who purchase a new MACK® truck.

Launched in 2008, MVASIST is a web-based system that allows fleet managers, service providers and dealers to work together in real time to expedite repairs and maximize uptime. Mack began offering MVASIST at no charge in January 2012.

Mack will be demonstrating MVASIST at booth #824 at the Technology & Maintenance Council annual meeting Feb. 20 to Feb. 23 in Tampa, FL.

MVASIST allows customers to improve communications, manage costs, reduce downtime and increase operating efficiency. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status and manage repair expenses. 

“We are excited to offer MVASIST at no cost to our customers who purchase a new MACK truck,” said John Walsh, Mack vice president, marketing. “This offer is evidence of our commitment to providing customers with the tools they need to more efficiently and effectively do their job. MVASIST enables timely communication, accurate estimates and access to a complete service history, all in one portal, which is what our customers told us they wanted and needed.”

Mack dealers and service providers use MVASIST to assemble consistent, complete, professional estimates of service operations. The system also delivers fleet and vehicle-specific information, including a customer profile and warranty coverage. The fleet manager has the ability to authorize or deny repairs, and receive status alerts during the entire service event.

MVASIST also allows the option of proactively planning and scheduling routine inspections and service. A service advisor can recommend appropriate maintenance, and fleet managers can, at a glance, see the vehicle’s service history. One Mack customer, for example, has customized the MVASIST service platform to automatically recommend an inspection of tires, lights, seat belts and safety equipment whenever one of its tractors is at a dealer for service work.


CAPTION:  MVASIST is a web-based system that allows fleet managers, service providers and dealers to work together in real time to expedite repairs and maximize uptime. 

Dedicated to quality, reliability, and total customer satisfaction, Mack Trucks, Inc. has provided its customers with innovative transportation solutions for more than a century.  Today, Mack is one of North America’s largest producers of heavy-duty trucks and MACK® trucks are sold and serviced through an extensive distribution network in more than 45 countries.  Mack trucks and diesel engines sold in North America are assembled in the United States.  Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems.  Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation’s roadways.

Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and is one of the world's leading producers of heavy-diesel engines (9-16 liter).  The Group also provides complete solutions for financing and service.  The Volvo Group, which employs nearly 118,000 people, has production facilities in 19 countries and sells their products in more than 180 markets.  Volvo Group sales for 2011 amounted to $47.8 billion.  The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden.  Volvo Shares are listed on Nasdaq OMX Nordic Exchange and are traded OTC in the U.S.


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