Discover the Mack experience.
See what sets Mack apart in innovation, durability, and customer commitment. From factory tours and test drives to behind-the-scenes looks at our uptime and support systems, each experience package is designed to bring you closer to the heart of the Mack brand.
Macungie, PA | Allentown, PA
Full day
The Full Day Allentown experience delivers a complete immersion into the Mack brand. Customers start with a hands-on tour of the Lehigh Valley Operations (LVO) manufacturing facility and then transition to the Mack Experience Center (MEC). From tech innovations to driving the trucks themselves, this package blends education, history, and driving excitement into a powerful full-day showcase.
- Guided tour of the LVO manufacturing facility
- In-depth presentations on Uptime and Connected Services
- Test drive on a ¾ mile course with steep grades and off-road sections
- Visit to the Mack Trucks Historical Museum
- Includes meals, safety gear, and full Brand Experience Specialist support
Allentown, PA
Half day
Perfect for customers short on time, the Half Day Allentown package compresses the Mack experience into an engaging afternoon. It includes core components such as tech insights, historical appreciation, and an unforgettable Ride & Drive, all located at the Mack Experience Center.
- Ideal for customers who can’t commit to a full-day event
- Tech-focused presentations on Uptime and Connected Services
- Product and safety overview followed by a hands-on Ride & Drive
- Tour of the Mack Trucks Historical Museum
- Includes lunch and guided hosting throughout the afternoon
Hagerstown, MD | Macungie, PA | Allentown, PA
Multi-day, multi-location
This immersive, multi-day journey spans Mack’s major production and experience hubs—from Powertrain in Hagerstown to LVO and MEC in Allentown. It’s a premium-tier experience that walks customers through Mack’s engineering, manufacturing, and driving—all in one seamless narrative.
- Starts at the Powertrain plant in Maryland and continues through Pennsylvania
- Multi-site manufacturing tours with full safety gear and expert guides
- Connected Services and Uptime presentations at MEC
- Museum tour and customer test driving on realistic test tracks
- Two-night hotel stay and travel coordination included
Salem, VA
Roanoke Valley Operations (RVO) tour
A focused visit for customers interested in Mack’s medium-duty lineup, this package offers a behind-the-scenes look at Roanoke Valley Operations (RVO)—the hub for medium-duty truck manufacturing. It’s a concise and specialized technical experience.
- Direct tour of the RVO facility in Salem, Virginia
- Emphasis on medium-duty truck production
- Guided walkthrough with Tour Ambassador support
- Safety gear provided on-site, with strict compliance standards
- Ideal for customers evaluating medium-duty solutions
Greensboro, NC
Uptime Center tour
This visit brings customers into the heart of Mack’s service and support philosophy. At the Uptime Center in Greensboro, NC, customers witness how Mack leverages cutting-edge connectivity and diagnostics to minimize downtime and maximize efficiency.
- Tour of the Mack Uptime Center in Greensboro, NC
- Introduction to Mack’s connected diagnostics and service infrastructure
- Designed for customers interested in post-sale support capabilities
- Tour Ambassador guidance throughout the visit
- Easily accessible, with a short agenda and no overnight stay required
Explore more.
Come see. Come feel. Come experience the power, precision, and passion behind every truck we build.
SCHEDULE A VISIT
The Mack Experience Center isn’t just about seeing trucks — it’s about living the Mack difference. To schedule your visit, contact your local Mack dealer and start planning your experience today.