Mack Trucks Launches Inaugural Mack Masters Competition
GREENSBORO, NC (Nov. 20, 2014) – Highlighting Mack’s commitment to superior support and service, the inaugural Mack Masters Competition recently kicked off with 991 dealership participants, making up 263 teams from 171 locations throughout the Mack Trucks dealer network. The winning team will take home the championship trophy following a hands-on competition June 16, 2015 at the Mack Customer Care Center in Allentown, Pennsylvania.
The Mack Masters Competition tests participants’ knowledge of Mack systems and procedures through questions and tasks that require the teams to work together to research and solve problems related to every aspect of the service experience.
“Mack technicians and support teams have immense pride in what they do for Mack customers and are always looking for ways to be even better,” said Stephen Roy, president of Mack Trucks North American Sales and Marketing. “Challenging service and parts personnel to prove their mettle ultimately will improve their speed and accuracy, leading to reduced downtime and more satisfied customers.”
Teams in five regions – Canada, Central, Northeast, Southeast and West – will compete in two rounds of online challenges through March 2015. Each of the three rounds preceding the hands-on competition has a theme: products, systems and diagnostics. Within each of those themed rounds are questions related to parts, service, warranty and technology. Five finalists – one team from each region – will be announced in April at the Aftermarket & Soft Products UPTIME conference in Dallas, and will compete June 16 in a real-time, on-site competition in Allentown to determine who takes home the first Mack Masters championship trophy.
The Mack Masters Competition is run by the Mack Trucks Academy, which develops and implements Mack’s aftermarket support and service training programs. The academy recently received Continuing Automotive Service Education (CASE) accreditation from the National Institute for Automotive Service Excellence (ASE).
Follow the ongoing results from the Mack Masters competition at www.mackmasters.com.
The inaugural Mack Masters Competition, which began Nov. 17, will challenge teams of service and
parts personnel throughout Mack Trucks’ North American dealer network to demonstrate their
superior knowledge, skills and teamwork.
Dedicated to quality, reliability and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2015, the Volvo Group's sales amounted to about $37 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm.