Mack Crowns Inaugural Mack Masters Competition Champions
ALLENTOWN, PA (June 24, 2015) – There’s nothing like competition to make the best even better. The final round of the inaugural Mack Masters Competition was recently held at the Mack Customer Center in Allentown, Pennsylvania and featured the top five customer support teams from Mack dealers across North America.
Following an intensive, hands-on final challenge, team “Babine PG” from Babine Truck & Equipment of Prince George, British Columbia, Canada was crowned Mack Masters champion. Members of team Babine PG include Matthew Giesbrecht, Tyler Kronebusch, Clarence Oosterhoff and Dan Orser.
The Mack Masters Competition, which kicked off in September 2014, tests participants’ knowledge of Mack service procedures and systems with questions and tasks that require the teams to work together to solve problems.
“Mack Masters is all about recognizing our outstanding technicians who demonstrate the skills, collaboration and problem solving needed to service today’s sophisticated trucks and maximize uptime for our customers,” said Stephen Roy, president of Mack Trucks North America. “Each team proved to be a strong competitor in a very close competition. But, at the end of the day, the team from Babine Truck & Equipment came out on top, and we couldn’t be more proud to recognize their commitment to service excellence with the inaugural championship.”
The final round of the competition featured five individual stations, each with a unique set of service challenges. Ranging from the installation of a complete engine harness, to troubleshooting a truck with multiple service codes, each team had just 30 minutes to solve the issues. Once completed, teams rotated to the next station until all five challenges were tackled. A panel of Mack experts at each challenge evaluated and ranked the teams’ performance to determine the champion.
The first-ever Mack Masters Competition featured nearly 1,000 individual participants, making up 263 teams from 171 locations throughout the Mack dealer network. After competing in three rounds of online challenges, five finalist teams were selected, with one team representing each of Mack’s five regions: Canada, Central, Northeast, Southeast and West. The other finalist teams competing represented Westfall O'Dell Trucks Sales of Kansas City, Missouri, O'Connor Motor Company of Portland, Maine, Nextran Truck Center of Jacksonville, Florida, and Mobile Fleet Service, Inc., of Yakima, Washington.
The Mack Masters Competition is facilitated by the Mack Trucks Academy, which is responsible for developing and implementing Mack service training and aftermarket support programs. The academy is accredited by the National Institute for Automotive Service Excellence (ASE) for Continuing Automotive Service Education (CASE).
Mack Trucks crowned team “Babine PG” from Babine Truck & Equipment of Prince George, British Columbia, Canada champion of the inaugural Mack Masters Competition final held at the Mack Customer Center in Allentown, Pennsylvania. From left: Mike Vales, Mack technical service manager, Canada region; Babine Truck & Equipment team members Matthew Giesbrecht, Clarence Oosterhoff, Dan Orser, and Tyler Kronebusch; and Stephen Roy, president, Mack Trucks North America.
Dedicated to quality, reliability and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2015, the Volvo Group's sales amounted to about $37 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm.