Mack Certified Uptime Centers Training Program Wins Gold
GREENSBORO, NC (Nov. 9, 2016) – The Mack Trucks Academy’s Certified Uptime Centers training program recently won a Brandon Hall Group gold award in the Best Learning Program Supporting a Change Transformation Business Strategy category, which recognizes how learning programs are developed and applied in support of major organizational changes.
“Mack is honored that the Brandon Hall Group selected our Certified Uptime Centers training program as a gold award winner,” said Jonathan Randall, Mack Trucks North American senior vice president of sales. “This award is validation that we are providing quality training, enabling our dealership staff and technicians to more quickly and efficiently serve our customers, making a significant improvement in uptime.”
Mack Certified Uptime Centers were introduced in late 2015 as a new way of thinking when it comes to servicing customer vehicles. By implementing standardized workflows and service processes – including redesigned service bays – Mack is providing faster, more efficient service for customers. There are currently 67 Mack Certified Uptime Centers across North America.
Five criteria were used by the Brandon Hall Group during its evaluation of award entries: the design of the program, functionality, innovation, how it fit the needs of the business and measurable benefits. The Brandon Hall Group is a research and analysis firm that provides research-based solutions enabling excellence in organizations.
A panel of senior industry experts and Brandon Hall Group analysts evaluated the award entries. Winners will be honored at Brandon Hall Group’s HCM Excellence Conference Jan. 24-27, 2017, at the PGA National Resort in Palm Beach Gardens, Florida.
Dedicated to quality, reliability and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2015, the Volvo Group's sales amounted to about $37 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm.