Mack Introduces Mobile App to Increase Uptime Efficiency
LAS VEGAS (Oct. 3, 2016) – Mack Trucks today announced a new Mack® ASIST mobile app that allows customers to manage service and unplanned events from wherever they may be located. Mack ASIST is a cloud-based service relationship management tool that keeps fleet customers, dealers and service providers, Mack field staff and Mack Uptime Center agents connected during service and repair events.
“Mack ASIST enables us to give customers key information to help increase uptime and expedite the repair process,” said David Pardue, Mack vice president of connected vehicle and uptime services. “The new Mack ASIST app enhances our customers’ ability to manage these events from a mobile device.”
The ASIST app will be free and will feature a quick link to the Mack Uptime Center for quick repairs. The Uptime Center, based in Greensboro, N.C., houses personnel from all customer support functions and connects them to customers and dealers through the latest vehicle communications technology and case management tools.
Mack ASIST is a key part of the closed loop communication process around fault codes identified by Mack GuardDog® Connect. Through its partnership with Decisiv, Mack is currently piloting the app with select customers for Android and iOS operating systems.
Mack’s approach to uptime begins with Mack GuardDog Connect, a proactive diagnostic and repair planning system. GuardDog Connect monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. The system enables quick diagnosis of issues, proactive scheduling for repairs and confirms parts availability, all while the truck is still on the job.
Mack ASIST enables communication through the entire process, allowing all parties to remain informed about the status of their vehicle before, during and after a service event. It also allows for a consistent customer service experience across the Mack dealer network including real-time updates to fleet customers.
Mack GuardDog Connect and Mack OneCall™ along with ASIST by Decisiv provide the foundation for both current and future opportunities to help fleet customers maximize their uptime and reduce their total cost of ownership.
Mack Trucks today announced a new Mack® ASIST mobile app that allows customers to manage service and unplanned events from wherever they may be located. Mack ASIST is a web-based service relationship management tool that keeps fleet customers, dealers and service providers, Mack field staff and Mack Uptime Center agents connected during service and repair events.
Dedicated to quality, reliability and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America's largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2015, the Volvo Group's sales amounted to about $37 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm.