Mack Financial Services Website Privacy Statement

Data Privacy & Protection Statement

Mack Financial Services (“MFS”, “we” or “us”) takes data protection & security very seriously. As part of the AB Volvo Group, it is our policy to comply with all applicable laws in each country in which we operate and this includes data privacy laws.

This Statement acknowledges our commitment to the following fundamental principles of data protection.

We shall use all reasonable endeavors to ensure that Personal Data processed by MFS shall be:

  • Processed lawfully, fairly and in a transparent manner in relation to you, the data subject. This is the principle of lawfulness, fairness and transparency.
  • Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. This is the principle of purpose limitation.
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. This is the principle of data minimization.
  • Accurate and, where necessary, kept up to date and we shall take every reasonable step to ensure that any personal data we hold that is inaccurate, having regard to the purposes for which it is processed, shall be erased or rectified without delay after we have been notified or otherwise become aware of same. This is the principle of accuracy.
  • Kept in a form which permits identification of the data subject for no longer than is necessary for the purposes for which it is processed unless otherwise permitted or required by law. This is the principle of storage limitation.
  • Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures. This is the principle of integrity and confidentiality.

We also confirm our commitment to complying with applicable laws as they relate to the processing of sensitive (or special categories of) personal data and to the transfer of personal data to a country other than the country in which it was first collected.

Our commitment to the above fundamental principles is implemented through a variety of internal processes and systems including a general observation of the following:

Notice & Consent
You will be informed of the type of data to be collected and the purposes for which such data is collected as required by applicable law and, where your consent is required to process same, we shall seek that from you in clear and unambiguous language. Once given, you have the right to withdraw your consent at any time but this will not affect the lawfulness of processing based on consent before its withdrawal.

Where required by law, you will be granted access to your personal data held by us on written request and you will have the opportunity to request the correction, amendment or deletion of your personal data if what we hold is incorrect, out of date or no longer relevant or required for the original or consented business purposes. We may charge a fee for access, amendment, etc. but it will not be excessive. Generally we shall respond to written access requests within 30 days but we may restrict access in exceptional circumstances where the legitimate rights of persons other than you would be violated or where the burden or expense of providing access would be disproportionate to the risks of your privacy.

Recourse & Remedy

If you have a complaint regarding the processing of your personal data by MFS, you should send your complaint in writing to our Data Protection Officer (DPO) as identified below. We shall treat your complaint seriously and use all reasonable efforts to respond to you in a timely manner and to address the concerns you raise. You may also have the right to make an independent complaint to the relevant external dispute resolution body if provided under local law. We shall use all reasonable efforts to cooperate with any such dispute resolution body to address the concerns you raise in a timely manner.

Contact Information

MFS has designated Adrian Samareanu, its Vice President and Chief Information Officer as the Data Protection Officer (“DPO”) responsible for its compliance with and enforcement of this Statement and applicable data protection laws.
You may reach him by post or email at:

Adrian Samareanu
Mack Financial Services
Hunderenveldlaan 10
B - 1082 Brussels

Please include your name, address, phone number and/or email in all communications and clearly state the nature of your request.

Effective Date and Changes to this Statement
The commitments and practices described in this Statement are current as of October 31, 2016. We reserve the right to modify, amend or withdraw this Statement at any time consistent with the requirements of the fundamental principles and applicable law.

Limitation on Application of Fundamental Principles
Adherence by MFS to the fundamental principles may be limited (a) to the extent required to respond to a legal or ethical obligation, and (b) to the extent permitted by applicable law.

Data Transfers
With respect to global data transfers, MFS recognizes and takes appropriate measures to address the legal obligations for such transfers.

Cookies statement

1. Cookies statement
1.1. About cookies
Websites use smart and useful techniques to enhance user-friendliness and to make the site as interesting as possible for each visitor. One of the best known techniques involves cookies. Cookies can be used by website owners or third parties - like advertisers - who communicate through the website you visit.

Cookies are small text files that websites store on users’ computers. The information contained in cookies can also be used to track your surfing on different websites that use the same cookie.

Cookies are classified according to duration and who sets them.

We feel it is essential for you to be informed about the cookies that our website uses and for what purpose they are used. The purpose is threefold: we want to guarantee your privacy, the user friendliness, and the financing of our website as best as we can. The following explanation tells you more about the cookies used on and through our website and for what purposes.

2. How Volvo Group and/or its businesses and brands uses cookies
The Volvo Group uses cookies to gather visitor statistics and to record information about your preferences as you navigate through the web sites. Our purpose of using cookies is to improve the use of the site for you as a visitor.

3. Cookies and their functionality
Different types of cookies are used for different purposes. Below you will find a list of the most common type of cookies and for what they are used.

3.1. Session cookies
A session cookie is temporarily stored in your computer’s memory while you are surfing on a site, for example to keep a track of which language you have chosen. Session cookies are not stored on your computer for a long period of time, but always disappear when you shut down your web browser.

3.2. Persistent or tracker cookies
A persistent cookie saves a file on your computer for a long time; this kind of cookie has an expiry date. Persistent cookies help websites remember your information and settings when you visit them in the future. This result in faster and more convenient access since, for example, you don't have to login again.

When the expiry date has passed, the cookie is automatically deleted when you return to the website that created it.

3.3. First party cookies
These are set by the website itself (the same domain as in the browser’s address bar), and can only be read by that site. These cookies are commonly used to store information such as your preferences, for use when you re-visit the site.

3.4. Third party cookies
These are set by different domains from the one shown on the browser address bar that is by an organisation other than the website owner.

Cookies that, for example, are used to collect information for advertisements and custom content and also for web statistics may be ‘third-party cookies’.

As third-party cookies make it possible to generate more comprehensive surveys of user surfing habits, they are deemed to be more sensitive from the perspective of integrity; for this reason, most web browsers allow you to adjust your settings to not accept third-party cookies.

3.5. Flash cookies
Flash cookies (Local Shared Objects) are pieces of data that websites which use Adobe Flash may store on your computer.

Flash cookies are a new way of tracing your movement and storing a lot more information about you than with normal cookies. One major disadvantage of flash cookies is that you can’t locate them in your browser. They are not shown in the list of cookies that you can see when you take a look at the cookies that are currently saved in your web browser. Normal HTTP cookies can’t save more than 4 Kilobyte of data while Flash cookies can save up to 100 Kilobyte.

Flash cookies are a technical design similar to cookies. Almost all web browsers have a Flash player that is used to display Flash presentations. One well-known example of Flash presentations is the video player on the YouTube video site. (Flash cookies are not only associated with YouTube, but apply to all websites using Flash cookies.)

Flash cookies do not have a time limit. They will stay there until they are deleted.

3.5.1 What we use Flash cookies for
The Volvo Group uses Flash cookies to gather statistics and setting audio preferences.

3.5.2 How to disable Flash cookies
It is not possible to block or manage Flash cookies in the same way in the browser, as they are stored in a different location, Global Storage Settings panel of the online Settings Manager at Adobe’s site.

The Settings Manager can be accessed from the Adobe website but is running locally on your computer. The Website Storage Settings display all Flash cookies that are currently saved on your computer. You can delete flash cookies from individual sites or all at once. It is also possible to increase or decrease the Kilobyte size of all information that is stored on your computer.

No Flash Cookies will be saved if you go into Global Storage Settings and disable the option “Allow third-party Flash content to store data on your computer”.

If you wish to opt-out of the Flash cookies on a per-site basis you do that on the Settings Manager.

By disabling Flash cookies we cannot guarantee that all functions of our web site will function as intended.