East Texas Mack Receives 2013 North American Distributor of the Year Honors
GREENSBORO, NC (February 12, 2014) – Mack Trucks today announced that East Texas Mack Sales, LLC, Longview, Texas is its 2013 North American Distributor of the Year.
The annual award recognizes the top-performing distributors within Mack’s North American dealer network based on sales, facilities, service, general management, customer satisfaction, parts, personnel and community service.
A Mack distributor since 1976, East Texas Mack demonstrated a tremendous commitment to satisfying its customers, as reflected by its 100 percent customer satisfaction score. To better address their customers’ expanding needs, East Texas Mack added four new heavy-duty parts delivery vehicles in 2013 and began construction on new shop bays dedicated to servicing natural gas-powered vehicles. East Texas Mack has received numerous accolades, most recently as the Southwest Regional Distributor of the Year in 2011 and the North American Distributor of the Year in 2008. The company was also the U.S. Distributor of the Year in 2000.
Mack also named 2013 winners for each of its U.S. regional sales divisions:
• Northeast Region: Beam Mack Sales & Service, Inc., Rochester, N.Y.
• Southeast Region: Mack Truck Sales of Charlotte, Charlotte, N.C.
• Central Region: Quincy Mack Sales & Service, Inc., Quincy, Ill.
• Southwest Region: East Texas Mack Sales, LLC, Longview, Texas
• Western Region: Vanguard Truck Center of Phoenix, Phoenix
• Canada Region: MacKay’s Truck Center, Truro, Nova Scotia, Canada
The North American Used Truck Distributor of the Year award was given to Vanguard Truck Center of Houston, Houston. M&K Truck Leasing, LLC, based in Byron Center, Mich., received the Mack Leasing System North American Distributor of the Year award.
“I’m very proud of all our award winners for their excellent work representing Mack Trucks,” said Stephen Roy, president, Mack Trucks North American Sales & Marketing. “They bring a great understanding of this dynamic and diverse industry and are dedicated to helping customers achieve success.”
East Texas Mack Sales, LLC, Longview, Texas, was recognized as Mack Trucks’ 2013 North American Distributor of the Year. Pictured from left to right are Drew Bankston, East Texas Mack finance manager, David Carroum, East Texas Mack sales manager, Mike Maddox, Mack Trucks southwest region vice president, Bill Bankston, East Texas Mack president, Stephen Roy, Mack Trucks president of North American Sales & Marketing and Joseph Kennedy, East Texas Mack vice president and chief financial officer.
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for
environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is
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