Mack Trucks Academy Receives CASE Accreditation
GREENSBORO, NC (Aug.19, 2014) – Highlighting Mack’s focus on developing quality training programs to encourage better service for its customers, Mack Trucks Academy recently received Continuing Automotive Service Education (CASE) accreditation from the National Institute for Automotive Service Excellence (ASE). The accreditation acknowledges Mack’s focus on quality and offering customers superior after-purchase support and service. Mack Trucks Academy was evaluated against established industry standards to ensure that continuing education training meets best practices.
“Receiving CASE accreditation spotlights the high-quality training programs offered through Mack Trucks Academy,” said Stephen Roy, president of Mack Trucks North American Sales and Marketing. “Meeting CASE standards shows Mack’s commitment to developing exceptional training programs to help increase the service and support for our customers while continuing to support our dealers.”
Training programs play an integral part in Mack’s customer support strategy and prepare dealer technicians and service personnel to support customers in each area of Mack’s Pedigree Uptime Protection service and support suite – service management, maintenance plans and vehicle diagnostics. Mack Trucks Academy provides extensive training for 14 different dealership job roles, including sales, parts, service and technician, as well as training for drivers. Courses are available through e-learning and instructor-led classes conducted at seven locations in the U.S. and Canada.
ASE is a non-profit organization established to improve the competence of automotive technicians through voluntary testing and certification. ASE established CASE Accreditation as a voluntary program after perceiving the need for ongoing training of experienced service technicians to keep up with increasingly complex technology.
Mack Trucks received a 2013 Excellence in Learning Award from the Brandon Hall Group, a preeminent research and analyst organization focused on driving organizational performance. Mack Trucks Academy received a Gold Award, the highest honor, for its comprehensive curriculum and certification program that helps Mack technicians progress through training as they work toward becoming master technicians.
Mack’s ongoing investment in technician training also includes a partnership with WyoTech, a premier technical school. WyoTech offers degree and diploma programs in the fields of automotive, diesel, collision/refinishing, motorcycle, marine and construction trades. WyoTech students enrolled in the Diesel Advanced Technology Education program receive specialized training on Mack engines, electronics, emissions, powertrain and chassis components. The program is designed to help students graduate as advanced apprentice technicians with a potential for an accelerated path to achieve Mack master technician status.
Mack Trucks Academy recently received Continuing Automotive Service Education (CASE) accreditation from the National Institute for Automotive Service Excellence. The accreditation acknowledges Mack’s focus on quality and offering customers superior after-purchase support and service.
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for
environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is
committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.