Mack Expands Customer Support Network with a New Facility in Cotulla, Texas
Valley Truck Centers also Features World’s Largest Mack Trucks Pylon Sign
GREENSBORO, NC (July 29, 2014) – Mack Trucks today announced further
investment and growth in its extensive customer support network with a new
dealership in Cotulla, Texas, scheduled to open late August. Valley Truck Centers’ new
40,000 square-foot facility also features the world’s largest Mack Trucks pylon,
measuring in at 17 feet 2 inches tall and 29 feet 6 inches wide.
The sign was recently installed in preparation for the grand opening. The new
Valley Truck Centers facility, located at 206 W FM 468, off Exit 67 on Interstate-35,
midway between San Antonio and Laredo, features 22 service bays and offers both
new and used vehicles, parts delivery and road service.
“Mack is committed to growing our extensive dealer network, and the Valley
Truck Centers facility is among the biggest, boldest examples,” said Stephen Roy,
president, Mack Trucks North American Sales & Marketing. “The new facility – boasting
the world’s largest Mack Trucks sign – will offer our customers even more support for
Since 2010, Mack dealers have invested $380 million, resulting in a:
- 35 percent increase in service bay capacity;
- 162 percent increase in Mack Master Technicians;
- 69 percent increase in spare parts availability;
- 62 percent increase in hours available for service; and
- 82 percent increase in parts department employees.
Mack’s extensive service and support network of more than 460 Mack dealer
locations and 15,000 additional service providers in North America is vital to the
success of Mack’s aftermarket support.
“Our continued growth is only possible through the cooperation of Mack, the
loyalty of our customers and partners and the professional dedication of our
employees,” said Tammy Cuellar, president and CEO of Valley Truck Centers.
The ongoing investments to expand service and support capabilities further the
effectiveness of Mack’s GuardDog® Connect telematics-based solution, which quickly
diagnoses potential issues, proactively schedules repairs and confirms that required
parts are in stock and ready to install, all while the truck is still on the job.
Workers install the new Mack pylon sign at Valley Truck Centers in Cotulla,
Texas. The sign is the world’s largest Mack dealership sign.
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.