Mack Trucks Expands Body Builder Support
GREENSBORO, NC (Jan. 15, 2015) – Mack Trucks broadened its already extensive support for customers and body builders by creating a body builder order manager position and a support team focused on ensuring effective collaboration among body builders, dealers and customers during the ordering and body installation process.
“Mack has gained tremendous knowledge during many decades of working with body equipment manufacturers,” said Stu Russoli, Mack vocational segment product manager. “Our new body builder resources connect that insight to the order and body installation process to make sure critical information is shared from the time a truck is ordered to the time it’s delivered to the customer.”
Mack named Gene Olenick the body builder order manager. Olenick is responsible for developing and coordinating customer specifications throughout the order process, which will result in a smoother integration of the chassis and body and reduced delivery times to customers.
The body builder support group offers prompt access to Mack product experts who can answer questions that may arise from the body installation process. The group also addresses customer inquiries after a vehicle is put into service. The body builder support group is located within Mack’s recently opened Uptime Center in Greensboro, North Carolina, near Mack World Headquarters.
Olenick and members of the body builder support group will be in attendance at the 2015 World of Concrete expo Feb. 3-6 in Mack booth C-5203 in the Las Vegas Convention Center, Las Vegas, Nevada.
From a chassis perspective, Mack’s wide range of components and packaging options allows customers to select the optimal truck configuration for their specific body. Mack offers access to electrical signals and connections via conveniently located terminal points. In addition, Mack’s BodyLink and Control Link body builder electrical interface systems help simplify the installation of the body to the chassis.
Mack body builder manuals are also available online as a free PDF download. The manuals offer general chassis information for the Mack® Pinnacle™, Mack Granite® and Mack TerraPro® models, built from 2010 through the present. Additional electrical and programming documents have been added for 2013 and newer models and are separately listed.
Mack Trucks broadened its already extensive support for customers and body builders by creating a body builder order manager position and a support team focused on ensuring effective collaboration among body builders, dealers and customers during the ordering and body installation process. Photos: Mack® TerraPro® Low Entry front loader (top); Mack® Granite® mixer (bottom).
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for
environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is
committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.