Uptime, Operational Excellence Spotlighted at Mack Trucks’ Aftermarket Conference

GREENSBORO, NC (May 11, 2015) – Mack Trucks recently hosted “UPTIME 2015,” its biennial aftermarket conference, bringing dealer parts and service managers, Mack aftermarket staff and other service personnel together for featured programs, workshops and breakout sessions designed to teach best practices for maximizing customer uptime and improving the service process. 

The three-day event, conducted in Dallas, Texas, also featured a trade fair, which offered the latest on aftermarket-related topics, industry trends and improved aftermarket operations.

“Mack is always looking for opportunities to take our aftermarket support to the next level, and this event provides the perfect platform for all of us to collaborate, listen and learn,” said Stephen Roy, president of Mack Trucks North America. “Through UPTIME 2015, we’re bringing dealers, service professionals, suppliers and our own people together to learn how to best support our customers to keep their vehicles on the road doing the job they were meant to do.”

Workshops at UPTIME 2015 covered a number of topics, such as managing preventative maintenance, the keys to improving the diagnostic triage process and new technologies that enhance service, including Mack ASIST, a web-based service management system that connects the customer and dealer to ensure timely information sharing, communication and tracking of service. ASIST also connects with the Mack Uptime Center, a state-of-the-art facility that houses personnel from every aftermarket support function, enabling faster collaboration on critical service events.

Other sessions highlighted investments made to the Mack dealer network. Since 2010, dealers have invested more than $400 million, resulting in a 162 percent increase in Mack Master Technicians, a 35 percent increase in service bay capacity, a 62 percent increase in hours available for service and a 69 percent increase in spare parts availability.


Mack Trucks recently hosted dealer parts and service managers, Mack aftermarket staff and other service personnel at its biennial aftermarket conference, “UPTIME 2015.” The conference featured programs (left), workshops and a trade fair (right) designed to highlight the latest in aftermarket-related topics and trends to help maximize customer uptime and improve the service process.

Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.

Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.