Mack Certified Uptime Centers Training Program Wins Gold

11-09-2016 
GREENSBORO, NC (Nov. 9, 2016) – The Mack Trucks Academy’s Certified Uptime Centers training program recently won a Brandon Hall Group gold award in the Best Learning Program Supporting a Change Transformation Business Strategy category, which recognizes how learning programs are developed and applied in support of major organizational changes.

“Mack is honored that the Brandon Hall Group selected our Certified Uptime Centers training program as a gold award winner,” said Jonathan Randall, Mack Trucks North American senior vice president of sales. “This award is validation that we are providing quality training, enabling our dealership staff and technicians to more quickly and efficiently serve our customers, making a significant improvement in uptime.”

Mack Certified Uptime Centers were introduced in late 2015 as a new way of thinking when it comes to servicing customer vehicles. By implementing standardized workflows and service processes – including redesigned service bays – Mack is providing faster, more efficient service for customers. There are currently 67 Mack Certified Uptime Centers across North America.

Five criteria were used by the Brandon Hall Group during its evaluation of award entries: the design of the program, functionality, innovation, how it fit the needs of the business and measurable benefits. The Brandon Hall Group is a research and analysis firm that provides research-based solutions enabling excellence in organizations. A panel of senior industry experts and Brandon Hall Group analysts evaluated the award entries. Winners will be honored at Brandon Hall Group’s HCM Excellence Conference Jan. 24-27, 2017, at the PGA National Resort in Palm Beach Gardens, Florida.


Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.

Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2022, net sales amounted to about $47 billion. For more information, please visit www.volvogroup.com.