Mack Introduces Mobile App to Increase Uptime Efficiency
LAS VEGAS (Oct. 3, 2016) – Mack Trucks today announced a new Mack® ASIST mobile app that allows customers to manage service and unplanned events from wherever they may be located. Mack ASIST is a cloud-based service relationship management tool that keeps fleet customers, dealers and service providers, Mack field staff and Mack Uptime Center agents connected during service and repair events.
“Mack ASIST enables us to give customers key information to help increase uptime and expedite the repair process,” said David Pardue, Mack vice president of connected vehicle and uptime services. “The new Mack ASIST app enhances our customers’ ability to manage these events from a mobile device.”
The ASIST app will be free and will feature a quick link to the Mack Uptime Center for quick repairs. The Uptime Center, based in Greensboro, N.C., houses personnel from all customer support functions and connects them to customers and dealers through the latest vehicle communications technology and case management tools.
Mack ASIST is a key part of the closed loop communication process around fault codes identified by Mack GuardDog® Connect. Through its partnership with Decisiv, Mack is currently piloting the app with select customers for Android and iOS operating systems.
Mack’s approach to uptime begins with Mack GuardDog Connect, a proactive diagnostic and repair planning system. GuardDog Connect monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. The system enables quick diagnosis of issues, proactive scheduling for repairs and confirms parts availability, all while the truck is still on the job.
Mack ASIST enables communication through the entire process, allowing all parties to remain informed about the status of their vehicle before, during and after a service event. It also allows for a consistent customer service experience across the Mack dealer network including real-time updates to fleet customers.
Mack GuardDog Connect and Mack OneCall™ along with ASIST by Decisiv provide the foundation for both current and future opportunities to help fleet customers maximize their uptime and reduce their total cost of ownership.
Mack Trucks today announced a new Mack® ASIST mobile app that allows customers to manage service and unplanned events from wherever they may be located. Mack ASIST is a web-based service relationship management tool that keeps fleet customers, dealers and service providers, Mack field staff and Mack Uptime Center agents connected during service and repair events.
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.