Mack Trucks Celebrates Opening of Newly Remodeled Mack Customer Center
ALLENTOWN, PA (Aug. 29, 2017) – Mack Trucks today celebrated the opening of its remodeled Mack Customer Center based in Allentown, Pennsylvania. The $3 million renovation features facility enhancements, a reconfiguration of the floor plan and the addition of multiple interactive displays to offer a more engaging experience for Mack customers.
“We’re pleased to celebrate the investment into our new Mack Trucks Customer Center today, and we look forward to customers from all over the world visiting this location to learn more about Mack products, services and support,” said Jonathan Randall, senior vice president of sales, Mack Trucks North America.
Within the Mack Customer Center, Mack houses a product showroom, the 360-degree Bulldog Theater, office and meeting space, and the Mack Shop. A test track is located around the facility for customers to test drive Mack models.
The redesign work was initiated in April 2016. Key partners on the project include Alliance Engineering, Mohawk Construction, Blue Rock Construction and RES Exhibits.
In addition to the interactive displays added throughout the 160,000 square-foot-facility, highlighting the brand’s products and uptime services, a “selfie” station is included so visitors can take and immediately share on social a photo with a Mack truck.
As part of the renovation, Mack also supported the transformation of the Mack Trucks Historical Museum located within the facility, reorganizing the space to be more visitor-friendly. A new recognition wall at the entrance to the museum acknowledges dealers and others who donate to the Museum.
The Mack Trucks Historical Museum is a separate, not-for-profit corporation known around the world as the premier collection of Mack trucks and Mack history. With dozens of exhibits, displays and historical truck models, the museum offers a memorable experience that explores the history of Mack, as well as the industry-leading manufacturing techniques that have kept Mack at the forefront of heavy-duty trucking.
“Mack has been around a long time, but we’ve never lost our passion or focus on the customer,” Randall said. “The Mack Customer Center spotlights our commitment to developing products and services driving the success of our customers’ businesses.”
Mack Trucks today celebrated the opening of its remodeled Mack Customer Center based in Allentown, Pennsylvania. With numerous facility enhancements, a reconfiguration of the floor plan to and the addition of multiple interactive displays the $3 million renovation will offer a more engaging experience for Mack customers.
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for
environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is
committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.