Mack Trucks Extends Uptime Commitment to Legacy Vehicles
INDIANAPOLIS (March 15, 2017) – Mack Trucks is bringing its industry-leading uptime solutions to customers with Mack® legacy vehicles. Working with its partner Geotab, a leading global provider of end-to-end telematics technology, Mack now offers connectivity for older Mack vehicles that are not equipped with its GuardDog® Connect telematics hardware, helping to maximize customer uptime. Mack made the announcement at The Work Truck Show in Indianapolis.
“The benefits of Mack’s uptime solutions are proven, with significant reductions in diagnostic and repair times,” said David Pardue, Mack Trucks vice president of connected vehicles and uptime services. “We are pleased to partner with Geotab and offer those same benefits to customers who own Mack legacy vehicles.”
After installing a small Geotab telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as Mack’s GuardDog Connect hardware. If an issue is detected, Mack OneCall™ agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack ASIST, an online communications and service management portal. Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job.
Mack’s uptime support is managed through the Mack Uptime Center, which is located near Mack headquarters in Greensboro, North Carolina. Personnel from every customer support function are housed in the Uptime Center, enabling cross-functional teams to quickly and efficiently address customer issues impacting uptime.
Geotab is a world leader in telematics technology and builds analytic, telematics and Internet of Things (IoT) solutions. Geotab systems are built from the ground up and utilize sophisticated encryption, helping ensure data security. Geotab manages more than 670,000 connected vehicles globally.
“As an IoT hub, Geotab’s telematics device gathers accurate diagnostic intelligence that is trusted by many to improve vehicle uptime,” said Neil Cawse, CEO, Geotab. “We’re proud to partner with Mack, creating a powerful solution that will offer new levels of ROI to legacy Mack vehicles.”
Mack’s GuardDog Connect service contact for legacy vehicles, which includes the Geotab vehicle tracking device, will be available for order through Mack dealers beginning May 1, 2017 and is compatible with all model year 2011 and newer Mack vehicles equipped with Mack engines. Installation is plug-and-play, followed by a brief activation and onboarding process.
For more information about Mack uptime solutions for legacy vehicles, please visit Mack booth 3527 at the Indiana Convention Center or your local Mack dealer.
Mack Trucks is bringing its industry-leading uptime solutions to customers with Mack legacy vehicles through Geotab, a leading global provider of end-to-end telematics technology.
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.