Mack Certifies Third Quebec Dealer Location, Improving Service for French Canadian Customers
MONTRÉAL (April 11, 2019) – Mack Trucks announced today the certification of Montreal-based Mack Laval, its third Mack® Certified Uptime Dealer in Quebec, Canada, and third French-language location. The accreditation confirms the dealer has met stringent requirements to amplify customer service and uptime. Mack made the announcement April 11 during ExpoCam at Place Bonaventure, Montreal.
“Achieving three Certified Uptime Dealers in Quebec province is a significant stride toward Mack dealers having the ability to serve diverse customers speaking multiple languages with enhanced Uptime services,” said David Pardue, vice president of connected services for Mack Trucks. “All three are able to serve French- and English-speaking customers.”
Mack Laval joins Centre du Camion Ste.-Marie, Inc. and Camions Montreal as Quebec-based Mack Certified Uptime Dealers. Mack began identifying dealerships that achieved the standard in January 2016.
Redesigned service bays along with standardized workflows and processes at Mack Certified Uptime Dealers permit quicker repairs and improved customer service. “Uptime bays” reserved specifically for trucks requiring less than four hours of work for service and repairs enable the rapid diagnosis and repair of vehicles, increasing dealership efficiency and improving customer ROI.
Results show that at the 139 Mack Certified Uptime Dealers, shop efficiency increased by 24 percent, check-in time was reduced by more than 40 minutes and diagnostic times decreased by 70 percent.
Mack’s Uptime Solutions, including Mack® GuardDog® Connect telematics and Mack ASIST service management system, are built into the Mack Certified Uptime Dealers’ workflows.
CAPTION: – Mack Trucks announced today the certification of Montreal-based Mack Laval, its third Mack Certified Uptime Dealer in Quebec, Canada, and third French-language location. The accreditation confirms the dealer has met stringent requirements to better improve customer service and uptime. Mack made the announcement April 11 during ExpoCam at Place Bonaventure, Montreal.
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for
environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is
committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.