Mack Trucks Get a Digital Upgrade Industry-Leading Capabilities Now Available for More Systems

02-28-2023

ORLANDO, FL (Feb. 28, 2023) – Mack Trucks announced today that it will be expanding the number of electronic control units (ECUs) enabled for Mack^® Over the Air (OTA) updates in the Mack Anthem^®, Pinnacle^TM and Granite^® models. The announcement was made at the Technology & Maintenance Council’s (TMC) 2023 Annual Meeting, Feb. 27 to March 2 at the Orange County Convention Center, Orlando, Florida.

Prior to this enhancement, key powertrain ECUs were able to connect remotely to allow diagnostics and receive over the air parameter changes and updates.

With the new configuration, the instrument cluster, vehicle ECU and body builder modules join the engine, transmission and aftertreatment control modules in their ability to be connected via Mack OTA technology.

“We are always looking for ways to help our customers maximize their uptime and improve their profitability,” said David Pardue, vice president of connected vehicle services for Mack Trucks. “The additional ECUs with OTA capabilities double the number of vehicle systems we can monitor and update.”

The additional control modules available for remote updates enhance the customers’ ability to maximize uptime. What once required an in-person visit can now be done remotely to more ECUs and at a time most convenient for the customer.

“Mack OTA technology is constantly evolving to meet the demanding needs of our customers,” Pardue said. “We set the standard when we launched the remote update capability, and this latest expansion puts us even further ahead with the number of vehicle optimizations possible through this service.”

Mack OTA updates are free for the first two years of ownership and can be extended by subscription after that period. OTA connectivity is a feature of Mack’s fully integrated telematics platform, Mack GuardDog^® Connect. Customers also have access to Mack OneCall, Mack’s 24/7 customer support and Mack ASIST, Mack’s web-based service management program.

Mack OneCall agents at the Mack Uptime Center are available 24/7 to offer support to customers experiencing planned and unplanned service events, including scheduling service, repairs and software updates.

Mack began offering driver-activated OTA updates at the end of 2020, and more than 57,000 trucks are enrolled to date.

For more information about Mack Over The Air, please visit Mack booth No. 1659 at TMC, your local Mack dealer or www.macktrucks.com.

Mack Anthem OTA Graphics

CAPTION: Mack Trucks announced today that it will be expanding the number of electronic control units (ECUs) enabled for Mack^® Over the Air (OTA) updates in the Mack Anthem^®, Pinnacle^TM and Granite^® models. The announcement was made at the Technology & Maintenance Council 2023 Annual Meeting in Orlando, Florida.

Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.

Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2022, net sales amounted to about $47 billion. For more information, please visit www.volvogroup.com.