Mack Trucks Offers Premium Service Contracts to Simplify Maintenance Management

02-28-2023 

ORLANDO, Florida (Feb. 28, 2023) – In order to simplify and offer a more comprehensive bundled suite of services, Mack Trucks announced today it now offers Mack Premium Service Contracts. The announcement was made at the Technology and Maintenance Council’s Annual Meeting Feb. 27-March 2 at the Orange County Convention Center, Orlando, Florida.

The Premium Service Contract helps to increase customer uptime, increase a customer’s return on investment and offers improved service for small- and medium-sized fleets.

“Our customers can see real results from the Mack Premium Service Contracts, including the prevention of unplanned downtime events as a result of our 74-point inspection,” said Patrick Brown, Mack Trucks services and solutions strategy manager. “This translates in time and money saved for the customer.”

Premium Service Contracts offer dedicated maintenance management with a single point of contact at local dealers to manage the scheduling of maintenance; upfront parts and labor costs offering cost consistency; adaptive maintenance optimized based on each customer’s unique operations allowing for improved vehicle health; and consistent repair and maintenance through Mack Certified Uptime Dealers. The result is improved vehicle uptime and reduced customer costs, improving the customer’s total cost of ownership.

 Eligible vehicles for the Premium Service Contract are those that are powered by Mack® engines with fewer than 150,000 miles. Preventative maintenance, adaptive maintenance and fleet management by the dealer are included.

“Premium Service Contracts help to ensure that maintenance is completed on-time and optimized for the customer’s operation, software is up to date, open campaigns are completed on-time, and uptime is maximized,” Brown said.

The Mack Premium Service Contract is available for normal-duty applications in 100,000-mile increments, while Mack heavy-duty Premium Service Contracts are available in 50,000-mile increments.

For more information about Mack Service Contracts, please visit Mack booth No. 1659 at TMC, your local Mack dealer or www.macktrucks.com.



Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.

Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2022, net sales amounted to about $47 billion. For more information, please visit www.volvogroup.com.