Frequently Asked Questions
Check out the most common questions Mack customers have asked about Truck Diagnostic System, Body Builder and Certified Uptime Dealers.
Truck Diagnostic System
What's the difference between Truck Diagnostic System and Premium Tech Tool?
Truck Diagnostic System is a very fast, light tool that quickly displays truck fault codes within one minute while Premium Tech Tool supports the need for more in-depth diagnostics and extensiuve parameter changes.
Who is the target market for Truck Diagnostic System?
Are the parameter changes password protected?
Does Truck Diagnostic System replace Premium Tech Tool?
Do I need internet access for Truck Diagnostic System?
What trucks will Truck Diagnostic System work on?
Will I need to purchase a second Truck Diagnostic System license if I own Volvo trucks?
Should I buy the stand-alone system or the JPRO Command Module?
The functionality of the Truck Diagnostic System stand-alone or Command Module for JPRO® Commercial Fleet Diagnostics is the same. Use of the Command Module requires the purchase of the JPRO® Commercial Fleet Diagnostics which has additional functionality, including other OEMs. Questions about the JPRO® Commercial Fleet Diagnostics systems should be directed to Noregon.
How much does it cost? And are there any volume discounts?
Is Truck Diagnostic System a one-time purchase?
What does it cost to update Truck Diagnostic System?
If I buy Truck Diagnostic System do I need anything else?
What kind of computer is needed to run Truck Diagnostic System?
Does Truck Diagnostic System work on a PC running Windows 7 or Windows 8?
Can Truck Diagnostic System perform vehicle tests such as cylinder cut outs?
What OEM applications come with Truck Diagnostic System?
Can Truck Diagnostic System adjust user-configurable parameters?
Can Truck Diagnostic System clear Fault Codes?
Can Truck Diagnostic System perform ECU reprogramming?
Do I need OEM software in order for Truck Diagnostic System to work?
How does Truck Diagnostic System diagnose aftertreatment issues?
Do you offer free technical phone support?
Does Truck Diagnostic System include any OEM troubleshooting manuals?
Body Builder Support
What is the minimum RPM I should operate my PTO, so that my vehicle will perform Regeneration during PTO mode?
On Mack mDRIVE™, with PTO engaged while in neutral, and then selecting Drive the PTO stops turning. Why?
Our customer chassis has an mDRIVE and has a need for moving PTO operation. What PTO is recommended?
What is the procedure for operating an mDRIVE mounted PTO?
Can the mDRIVE shift gears with PTO active?
Can the mDRIVE rear-mounted PTO be engaged while driving over 6 MPH?
During the body upfit, are reprogramming the PTO parameters so the truck operates to the customer's requirements covered by the Mack warranty?
Where do I locate a power and ground source for PTO installation?
Can I lock which Range my PTO is operated in to stop my drivers from over speeding my equipment?
Certified Uptime Dealers
How is the Mack Certified Uptime Dealer concept different from other programs?
How was the Certified Uptime Dealer solution created?
What areas of service do Mack Certified Uptime Dealers address?
Other OEMs are working to improve uptime. How is a Mack Certified Uptime Dealer different from the competition?
There are four primary differences that distinguish a Mack Certified Uptime Dealer from other OEM initiatives.
CUSTOMER FOCUSED REQUIREMENTS: The process focuses only on the requirements that make a real difference to you.
REDUCTION IN TOTAL REPAIR TIME: The process is a comprehensive approach that reduces "wasted time" through the duration of the repair, from initial check-in to notification of repair completion.
CHECK-IN EXPERIENCE: The process integrates a code read and ASIST to speed up check-in and inspection. This leading technology provides fast, transparent information to you so you can quickly start making decisions for your trucks, drivers and loads earlier in the repair process.
COMMUNICATION: The process provides on-going communication at each step in the repair process, enabling you to make faster, smarter decisions for your business.
How will Certified Uptime Dealers support me?
Faster and improved communication
Reduced dwell time
Greater throughput via improved capacity utilization
Improved uptime and satisfaction