Premium Tech Tool Support

Adapters and Firmware Updates:

Need to find out which adapter is compatible with Premium Tech Tool? See the Adapter Matrix below for more information and ensure that the latest released firmware is downloaded to the communication unit. Note: Do not use long expansion cables with USB hubs.

• Compatible Adapter Matrix for TT 2.8 (All Brands)
• Compatible Adapter Matrix for Workshop Toolbox (All Brands)

Software Drivers and Documentation

The following Software Drivers and Documentation are available to download for PTT:

VOCOM II

• VOCOM II Driver
• VOCOM II Instruction Manual
• VOCOM II Mini Wireless (with WIFI Dongle) Manual

VOCOM I

• VOCOM I Device Driver / Firmware Update (Version 2.5.0.0)

Dealer’s Guide and Support for Tech Tool

Submit a Case using the Self-Service Portal – The Dealer Self-Service Portal allows (Dealers only) to submit a case with Dealer Business Support (DBS) to request assistance. Please utilize for non-emergency issues ONLY. Click the link to Login to Dealer Engagement Platform >Applications>Dealer Support Self-Service Portal

Central System Status

You are now able to view Central Systems Status using Tech Tool Monitor.

Premium Tech Tool Support Tools

Support Tool 2.8.20.1: Designed to assist support personnel in resolving PTT issues, used for – gathering log files, verifying installation/functional status, and to perform a complete removal of PTT from a computer. Click here to download

SVG Viewer: to view Scalable Vector Graphics in browsers that do not provide SVG: Click here to download

MultiChannel Tool: Click here to download

VMAC III Service Tools

• Includes VMAC III Service Diagnostics and VMAC III Customer Data Programming Software. Click here to download Software.

VMAC III Support Software User Guide

• Installation Quick Guide Instructions
• Support Software User Guide Manual

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License Agreement

IMPORTANT NOTICE: The Software that you are about to start using, and the materials, information and data that it contains, along with any accompanying documentation, is exclusively owned by Volvo Truck Corporation, their licensors or their respective successors and assigns (the "Owners"). USE OR VIEWING OF THIS SOFTWARE IS STRICTLY PROHIBITED UNLESS YOU HAVE BEEN AUTHORIZED VIA A SEPARATE WRITTEN LICENSE AGREEMENT BY THE OWNERS. MOREOVER, ANY PERSON OR ENTITY INCLUDING SUCH AUTHORIZED USERS ARE STRICTLY PROHIBITED FROM LEASING, SUBLICENSING, LENDING, SELLING OR IN ANY OTHER WAY ASSIGNING OR GIVING ACCESS TO THIS SOFTWARE OR ITS ACCOMPANYING DOCUMENTATION TO ANY THIRD PARTY. THE ONLY PERMITTED USAGE OF THE SOFTWARE IS THE USE BY USERS DULY AUTHORIZED IN WRITING BY THE OWNERS TO USE THE SOFTWARE FOR THE REPAIR AND MAINTENANCE OF VOLVO GROUP PRODUCTS IN ACCORDANCE WITH THE WRITTEN LICENSE AGREEMENT UNDER WHICH SUCH AUTHORIZATION IS GIVEN. VIOLATIONS OF THE FOREGOING RESTRICTIONS WILL SUBJECT ANY VIOLATORS TO DAMAGES FOR MISAPPROPRIATION OF THE OWNERS' PROPERTY AND SERIOUS PENALTIES FOR COPYRIGHT INFRINGEMENT, INCLUDING ACTUAL DAMAGES, STATUTORY DAMAGES, ATTORNEYS' FEES AND OTHER COSTS

2016 On Board Diagnostics (OBD) Changes

For OBD2016 CARB has mandated that the OBD data link use a 500 kbps baud rate. Volvo and Mack updated to the 16 pin diagnostic connector and new ISO data link with a 500k baud rate starting with the 2013 vehicles. OBD2016 will be included on the vehicles Volvo and Mack D11 and D13 engines and with the Cummins engines starting January 11th, 2016. The D16 engines will start production February 22, 2016. To meet this 2016 mandate all Volvo and Mack vehicles with a Cummins engine will be equipped with a new green 9 pin connector. This is for Cummins only, as Cummins is still using the J1939 data link. The rest of the vehicle will be connected through the 16 pin diagnostic connector.

The green 9 pin connector will be on the lower left of the dash and the 16 pin connector will be on the lower dash to the right of the steering column. For vehicles with the D11, D13 and D16 engines there will still only be the 16 pin diagnostic connector on the lower left of the dash.

ECU Emissions Programming Offering

The ECU programming for OBD2013 and newer emissions vehicles will include programming for the Engine ECM, Aftertreatment Control Module (ACM), Transmission ECU (TECU) and Vehicle ECU. We are required to provide access to program certain emissions related ECUs under the Service Information Requirement law, step 2013. Both the EPA and CARB require this. The following EPA software reprogramming requirement is described on page 8418 EPA OBD & SIR: 40 CFR Part 86.010-38.