Service Management

Now there’s an easy way for fleet managers to coordinate repairs and communicate with their Mack® service providers. ASIST gives you the tools to manage costs, reduce downtime and maximize performance for every truck you operate.

WHAT IT IS: ASIST is part of a web-based service management system - called Mack’s Uptime Solutions - that lets fleet managers and service providers work together - in real time - to expedite repairs and maximize uptime. It provides fast, complete and accurate service estimates for your approval. And it gives Mack dealers automated access to your specific fleet requirements, including vehicle-specific data on recalls, warranty coverage, repair plans and pricing.

With Mack's Uptime Solutions, you can rest easy knowing more than 500 Mack dealers nationwide have your back. Streamlined communication, the convenience of around-the-clock availability of electronic parts purchasing and a wide array of preventive maintenance programs work in harmony to keep your vehicle on the road so you can do what you do best – deliver freight.


ASIST lets you, your maintenance manager and your service providers communicate with one another-easily and instantly-throughout the write-up and repair process. You’ll be able to authorize or deny service steps, share information and options, and receive status alerts during the entire service event. Best of all, ASIST is menu-driven, user-friendly and designed to save your fleet time and money on every repair, service or maintenance visit.

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