Help is Just One Call Away.
When an unplanned service event keeps your truck off the road, it can be back in business with as little as one phone call to the Mack Uptime Center. This 24/7 facility is staffed by customer support specialists dedicated to helping truckers reduce – or completely avoid – costly downtime. Because we understand that when a truck isn’t running, it’s not making money.
With all dealer support specialists under one roof, it’s easier for us to work together to get customers back on the road quickly - whether that means handling a roadside emergency, locating a part for the repair or helping a technician work through a problem.