We’ve Changed Our Shop to Improve Productivity for Your Business. Certified for Uptime. Committed to Your Business At a Mack Certified Uptime Center, you’ll feel the difference with every service visit. That’s because these dealerships have made improvements that make a real difference to customers. They’ve adopted standards, service processes-and updated their shop layout with Uptime Bay service for short repairs-all to deliver maximum uptime for your business. Less Time in the Shop. More Time on the Road. To minimize downtime and keep your trucks up and running, every quick repair is put on the fast track to completion. There's no appointment necessary. We have an Uptime Bay ready for you. ASIST Messaging-Ongoing, Up-To-The-Minute Updates To maximize your productivity, your service advisor will keep you in the loop on the status of your repair. With the option of using ASIST direct messaging you will receive status alerts during the entire service event. We'll also count on you for timely approvals along the way. We're as Committed to Uptime as You Are. Check-in: Prompt Assessment of Vehicle Status. When you arrive, your Service Advisor will perform a walk-around and access your vehicle's data. Check-in and initial diagnostics will be completed within two hours. You'll quickly know your truck's status so you can start making decisions for your trucks, drivers and loads. Based on diagnostic results, your truck will be routed to the appropriate bay for repairs. Uptime Bay: Expedited Service for Short Repairs Uptime Bays are designated specifically for shorter diagnostics and repairs. This ensures that these repairs are completed within hours, not days. Uptime Bays earn their name, because they prevent short jobs from getting caught behind long jobs. Advanced Bay: Dedicated Service for Longer Repairs Trucks requiring advanced diagnostics and repairs are routed to an Advanced Bay. As soon as information is available, you'll be advised regarding anticipated repair time and costs.