Say hello to your uptime ally.
GuardDog® Connect gives you a copilot that’s dedicated to keeping you on the road. It connects your truck to a 24/7 network of support staff and repair centers. If something happens to your truck on the road, GuardDog Connect detects the problem instantly and calls it in—usually before you can even tell that anything’s wrong. If the issue needs immediate attention, it contacts Mack®’s OneCall™ customer center with the fault code. A team of experienced technicians evaluates the fault code and identifies the exact issue and repairs needed. The driver is then instructed where to take the truck. Upon arrival, the dealer and technicians can get right to work, since Mack ASIST’s OneCall has forwarded all the necessary information—including parts needed, service instructions and diagnostic information to get you back on the road faster.
GuardDog Connect makes sure that your Mack is the most dependable truck on the road.
- Increases uptime with proactive repair scheduling
- Eliminates maintenance surprises for the customer
- Adds a live connection to a network of support staff and repair centers through Mack ASIST
- Provides driver peace of mind
GuardDog Connect works hard to keep you on the road.
By tapping into an advanced telematics network, GuardDog Connect:
- Fault codes
- Diagnostic needs
- Maintenance milestones
- OneCall customer care center
- Service providers
- Schedules repairs and makes sure parts are available
- Communicates to all parties, keeping everyone on the same page
- Tracks maintenance and repair information, reducing administrative costs
Learn more about GuardDog Connect