Mack Uptime Solutions
Mack’s combination of proprietary vehicle telematics, live support personnel and case supervision is dedicated to keeping you on task and on time.
GuardDog® Connect
Whenever your truck is operating, GuardDog Connect is monitoring your performance to identify issues, schedule repairs and order parts—all while you’re still on the road. And with a 24/7 network of support staff connecting you to nearby repair centers, you'll get back on the road quickly, so you can stay on schedule.
Mack OneCall®
Mack OneCall provides 24/7 roadside assistance support for your truck. It connects drivers to our unparalleled network of experienced technicians via our state-of-the-art Uptime Center to get you back on the road quicker than ever before.
Certified Uptime Dealers
With nearly 150 Certified Uptime Dealer locations across North America, you're never far from quality care and maintenance. With fast, accurate repairs completed by highly-trained Mack specialists, your trucks stay right where they belong: on the road.
Mack ASIST
Our web-based system assembles consistent, complete and professional estimates of service recommendations, regardless of which dealer in the Mack network performs the service. Mack ASIST gives driver, dealer and Uptime Center staff access to all of the information needed to get you back on the job.
Over The Air (OTA) Software Updates
Software updates and parameter changes will no longer disrupt your schedule. This industry-leading uptime solution works with Mack® GuardDog® Connect to let you wirelessly update engine, transmission and aftertreatment system software at your convenience.
Mack® Service Contracts
Proactive maintenance maximizes your productivity. When it comes to your truck, we’ve got your back. Mack® Core Service Contracts and Premium Service Contracts save you time and money while maximizing uptime.
Diagnostic Tools
Want to perform your own diagnostic work? Mack provides effective, intuitive software that makes it easy for customers, technicians and body builders.
Premium Tech Tool
Our diagnostic software is designed to test, calibrate and program engine parameters, and supports all Macks dating back to model year 1998.
Mack Truck Diagnostic System
Diagnostic software designed specifically for Mack models US07, US10 and US13.