Mack Uptime Solutions

Mack’s combination of proprietary vehicle telematics, live support personnel and case supervision is dedicated to keeping you on task and on time.

Mack Connect

Connect with the trusted data that drives productivity. Track performance, maximize uptime, increase efficiency, and simplify daily operations within the Mack Connect hub for every Mack powered vehicle in your fleet.

Learn more

Over The Air (OTA) Software Updates

Software updates and parameter changes will no longer disrupt your schedule. This industry-leading uptime solution works with Mack GuardDog Connect to let you wirelessly update engine, transmission and aftertreatment system software at your convenience.

Learn more

Mack OneCall®

Mack OneCall provides 24/7 roadside assistance support for your truck. It connects drivers to our unparalleled network of experienced technicians via our state-of-the-art Uptime Center to get you back on the road quicker than ever before.

Learn more

Certified Uptime Dealers

With over 200 Certified Uptime Dealer locations across North America, you're never far from quality care and maintenance. With fast, accurate repairs completed by highly trained Mack specialists, your trucks stay right where they belong: on the road.

Learn more

Mack ASIST

Our web-based system assembles consistent, complete, and professional estimates of service recommendations, regardless of which dealer in the Mack network performs the service. Mack ASIST gives driver, dealer, and Uptime Center staff access to all of the information needed to get you back on the job.

Learn More

Mack Service Contracts

Proactive maintenance maximizes your productivity. When it comes to your truck, we’ve got your back. Mack Core Service Contracts and Premium Service Contracts save you time and money while maximizing uptime.

Learn more

Diagnostic Tools

Want to perform your own diagnostic work? Mack provides effective, intuitive software that makes it easy for customers, technicians, and body builders.

Premium Tech Tool

Our diagnostic software is designed to test, calibrate, and program engine parameters, and supports all Mack models dating back to model year 1998.

Learn More