Communication that keeps uptime moving.
Mack ASIST connects fleets, dealers, and technicians in one digital platform to streamline communication, track repairs, and get trucks back on the road faster.
Keep your team connected at every step
Mack ASIST is the central hub for managing repairs and maintenance across your fleet. It connects your drivers, dealers, and decision makers through one digital workflow—ensuring everyone stays informed from the first alert to the final invoice.
ASIST replaces the need for multiple phone calls or manual updates with one consistent record of communication, improving transparency and reducing downtime. The ASIST app has been retired, but the platform continues to operate seamlessly through desktop and mobile browsers.
Smarter service coordination
Built for the people who depend on uptime
Mack ASIST supports every role involved in keeping trucks running—from the driver on the road to the dealer in the service bay. By connecting communication in one platform, everyone stays informed and every repair moves faster.
Driver — knows repair progress without constant check-ins.
Fleet manager — reviews estimates, approves work, and monitors completion online.
Dealer — communicates directly with fleets and Mack support teams for faster service.
Part of the Mack Integrated Uptime Suite
Connected solutions that predict, prevent, and resolve issues faster — keeping every truck earning and every operation efficient.
Uptime Solutions
- Detect issues early with real-time vehicle monitoring.
- GuardDog® Connect
- Get 24/7 roadside and technical support from Mack experts.
- Mack OneCall
- Manage repairs and communication between fleets and dealers.
- Mack ASIST
- Install remote software updates to save time and prevent downtime.
- Over-the-Air Updates
